Negotiation Skills

We can all negotiate, we do it every day! Having taught negotiators from all over the world, I bring the tactics and techniques from pressure negotiations, deconstruct them and build up your competence to become a skilled negotiator for whatever your environment.

Bespoke programmes can be tailored to your needs or some examples of what I provide to a class is as follows:

Basic Negotiation Skills

A one-day programme aimed at those who wish to build a good foundation knowledge of effective negotiation techniques that help in the everyday working environment, by teaching participants the following skills:

• Negotiator Attributes – controlling your emotions
• Dealing with Ego – techniques to overcome
• Active Listening – the stealth weapon of effective negotiation
• Empathy – listening to understand the key issues
• Persuasion & Influence – the power of suggestibility and the dynamics of compliance
• Behavioural Change – creating that win-win result

Participants engage in immersive exercises that allow them to demonstrate their skills, with coaching to hone technique. Ideal in teaching staff to facilitate that ‘difficult conversation’ to bring about positive change in the workplace.

Advanced Negotiation Skills

A two-day programme incorporating the skills delivered in the Basic Negotiation Skills programme aimed at taking participants into more advanced techniques and tactics used in high-pressure negotiations. A scenario-based immersive leadership and management exercise supports the development and enhancement of a range of leadership, communication, negotiation and management skills and processes. Participants will learn in addition to the Basic Negotiation Skills the following skills:

• Communication – cultural awareness
• Active Listening Skills – the stealth weapon of effective negotiation
• Persuasion & Influence – an evidence-based approach
• Psychological Aspects of Negotiation – tactics for different personality types
• Intelligence Gathering – understanding the value and difference from the information
• Leadership – using the collective power of your team
• Decision Making – application of models and a holistic approach to decision making
• Problem Solving – creating workable solutions that bring mutual agreement

On successful completion of this programme, participants will be able to:

• Apply a range of dynamic skills linked to negotiation and communication
• Focus on their personal development of operational, tactical and strategic skills
• Explain and evaluate their decision-making
• Contextualise their learning in their everyday work

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